If your device is broken (for example, the screen is cracked or black, keys or the trackpad is not working), you will need to contact your child's school during school hours to exchange devices. For all other technical assistance, call or e-mail the Help Desk.
Please contact the Help Desk at HelpDesk@GenevaCSD.org or call (315) 781-0400 ext. 1010. The Help Desk is open Monday through Friday from 8 a.m. to 3:30 p.m.
Connect to a wifi network
Password: Your child knows their password
Type in a cell phone number
You will receive a text message with the verification code to type into the Chromebook
Type in the verification code
The Chromebook will function exactly as if we were in school
The district uses Gmail for student e-mail accounts. Sign in to Google with your district username and password. Then look for the Gmail link at the top right of your browser.
Alternatively, students can access Gmail through their Classlink by selecting the Gmail icon. You will be prompted for your Google username and password. It will save your credentials and you will not have to enter them again.
You may need to add school e-mails to your 'Safe Sender' lList
To ensure that you receive e-mails email@example.com and that they display properly, we recommend adding the e-mail address or domain to your list of safe senders.
If you go to the link below, it will give you instructions on adding a particular e-mail address or the genevacsd.org domain to your safe sender's list.
If you are a Time Warner subscriber with a rochester.rr.com e-mail address:
From the inbox, select settings
Select Junk Mail Options: confirm Delete is NOT selected
Select Filters Options: Make sure there are NO filters
Select Allow and Block Messages Options: Blocked Mail Actions: confirm Delete mail from blocked senders is NOT selected
You can also enter a specific genevacsd.org email address in the Allow Block.