E-Mail Troubleshooting

  • Add School E-Mails to Your 'Safe Sender' List

    The school district has been experiencing technical problems with e-mail, causing some e-mails from district employees not to be delivered.

    To ensure that you continue receiving e-mails anyone@genevacsd.org and that they display properly, we recommend adding the e-mail address or domain to your list of safe senders.

    If you go to the link below, it will give you instructions on adding a particular e-mail address or the genevacsd.org domain to your safe sender's list.

    If you are a Time Warner subscriber with a rochester.rr.com e-mail address:

    1. From the inbox, select settings
    2. Select Junk Mail Options: confirm Delete is NOT selected
    3. Select Filters Options: Make sure there are NO filters
    4. Select Allow and Block Messages Options:  Blocked Mail Actions:  confirm Delete mail from blocked senders is NOT selected
    5. You can also enter a specific genevacsd.org email address in the Allow Block.