My Chromebook isn't working.

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If your device is broken (for example, the screen is cracked or black, keys or the trackpad is not working), you will need to contact your child's school during school hours to exchange devices. For all other technical assistance, call or e-mail the Help Desk.

Please contact the Help Desk at or call (315) 781-0400 ext. 1010. The Help Desk is open Monday through Friday from 8 a.m. to 3:30 p.m.